FAQ - Primary Recovery Services

FAQ

Answers for Families Facing Uncertainty

Common questions about how Primary Recovery Services supports individuals and families.

What does Primary Recovery Services do?

PRS provides strategic concierge behavioral health and recovery consulting for individuals and families facing complex mental health, substance use, and family system challenges.

When should a family contact PRS?

When a situation feels overwhelming, urgent, or difficult to manage alone, including substance use, mental health instability, treatment refusal, relapse, or unsafe transitions.

Does PRS provide treatment directly?

No. PRS provides consulting, intervention, case management, coaching, and companion support, and helps families identify and coordinate appropriate clinical treatment when it is needed.

What happens if our loved one refuses help?

PRS continues supporting the family with guidance, boundaries, and next steps. The goal is a clear path forward, even when the first conversation does not go as hoped.

Is support confidential?

Yes. All services are provided with discretion and respect for each client and family.

How do we get started?

Contact Primary Recovery Services so the team can understand your situation and the level of support needed.

You don't have to navigate this alone.

Continuing care after treatment is available through our Behavioral Health Consulting.