Helping people recover
with dignity and respect since 1986.

Our History

  Collectively we are a team of dedicated professionals committed to bringing compassion, professionalism and peace of mind to families and their loved ones. Our founder, Paul Gallant, has been a pioneer in the field by providing guidance and solutions worldwide since 1986. Over the years our team has met the ongoing and increasing demand for suffering individuals and families. We offer an array of services ranging from Treatment Consultations, Interventions, Intensive Case Management, Sober Companions, Sober Escorts, and Diagnostic Assessments, which are catered to helping our clients not only break the cycle of destructive patterns, but navigate through all stages of the recovery process. We are an independent company with no affiliations, financial ties or agreements with external entities or treatment centers. Our services and referrals are based on appropriate fit and merit, and our reputation for providing a high level of individualized care has been widely recognized in the field. This has presented us with the benefit of having long-lasting, well-established relationships, which offer a distinct advantage for facilitating, supporting and empowering long-term recovery. Furthermore, in times of crisis this can mean the difference between delivering the optimal fit versus merely settling for availability.

Our Mission

Our Mission at Primary Recovery Services is to provide the utmost quality, in-depth, virtuous and compassionate care for individuals and their families suffering from addiction and mental health disorders. Our clients are treated with absolute dignity and respect as we strategically navigate extremely challenging conditions and focus on solutions.  


Executive Team

Paul J. Gallant

Paul J. Gallant MC, LPC, CIP is a Master’s level licensed professional counselor and Certified Intervention Professional. He is a member of the Association of Intervention Specialists. He has been helping people recover since 1986.

Susan Gallant
Director of Clinical Outreach

Sue brings over two decades of experience in the treatment field to Primary Recovery Services. She completed her undergraduate work at the University of Arizona and received her Master’s in Social Work from Arizona State University. She is an advocate for families and people suffering from addictions.


Frequently Asked Questions

Are you affiliated with or compensated by any treatment centers or providers?
No. Primary Recovery Services is completely independent and autonomous from all treatment centers and providers. We pride ourselves on offering the best level of care based on our clients individualized needs and would never want to risk compromising our judgment. Our long-term experience in the field has allowed us to develop and establish relationships with the premier treatment centers throughout the country. We also have the advantage of factoring in firsthand results our clients have experienced over a long period of time.
What happens if my loved one says “No” at the intervention?
Although the vast majority of our clients do agree to go to treatment on the day of the intervention, there are occasions when they refuse. This is addressed in detail prior to the intervention and we continuously work with the family to establish boundaries as we direct their loved one into treatment. We have found that more than half of those who refuse to go to treatment at the intervention eventually do agree at a later time.
Who should I invite to be a part of the intervention team?
Typically we look to include those individuals who love, have a history and are concerned with the Identified Patient (IP). They may include family members, friends, colleagues (when appropriate), people of influence from yesteryear, etc. Each case is unique and the Interventionist will play a prominent role in determining who is most suitable and appropriate.
Why do I need Intensive Case Management?
Inpatient treatment is often a necessary first step to stabilize, build a foundation, and offer a reprieve to your loved one’s current circumstance. A tremendous amount of clinical work, education, and tools are established as they begin the healing process. However studies show that inpatient treatment alone without a robust aftercare program can become problematic. Statistically over 70% of people who attend inpatient treatment relapse within their first year. Intensive Case Management significantly changes those odds by providing counseling, mentoring, accountability, family support as we guide our clients through the early stages recovery.
Why do I need someone to escort my loved one to treatment?
Admitting one needs help is often a huge relief not only to the family members but also to the clients themselves. That said, they are often left in a vulnerable position with a lot of unprocessed and potentially unhealthy thoughts ruminating. An escort not only provides a high level of safety and accountability on their journey into recovery, they also offer insight, hope and emotional comfort.
Will my loved one need to go to detox?
That is decided on a case by case basis but typically depends on the level of dependence and the types of substances being used. Many treatment centers have an in-house detox unit, which can help make the transition seamless.